Shop Name
POTO Online Shop


Shop URL
https://herocompany.jp/


Seller
Hiro Company Inc.


Location
Type Building 5F, 4-5-2 Nihonbashi Hongokucho, Chuo-ku, Tokyo 103-0021


Representative
Representative Director: Hiroshi Takuma


Contact Us
sales@herocompany.jp


Selling Price
Displayed for each product
*Selling prices include consumption tax.


Description of Charges Other Than Product Price
・Consumption tax
・Shipping fee
Shipping is free for orders of 10,000 yen (tax included) or more per order.
For orders less than 10,000 yen (tax included) per order, a shipping fee of 550 yen (tax included) will be charged, and for Hokkaido and Okinawa, 1,100 yen (tax included) will be charged.


Payment Method/Payment Deadline
Credit card payments (VISA / MASTER / AMEX / JCB) / Google Pay / Apple Pay / Shop Pay are available.

Payment is finalized at the time the product order is completed.
(Credit card payment: Due date stipulated by each credit card company)


Product Delivery Time
Products will be shipped within 5 business days after payment confirmation.
If an order is placed on a Saturday, Sunday, public holiday, or during a long holiday (such as New Year's or Obon), it will be shipped starting from the next business day.


Returns/Exchanges
As a general rule, please note that we do not accept returns or exchanges due to customer convenience.

[Defective products/Damage during shipping]
While we take every precaution to ensure the quality of our products, in the unlikely event of product defects or damage during shipping, we will accept exchanges or returns if you contact us within 7 days of product arrival.
In the event of returns or exchanges due to our fault, such as damage or shipping errors, we will bear the return shipping costs.
Returns of delivered products are limited to cases where the product is defective or a product different from the order content was received.

[Cases where returns or exchanges cannot be accepted]
1. Products that have been used even once
2. Products that have scratches or dirt due to customer's responsibility
3. Products that have been more than 8 days since arrival
4. Deterioration of quality due to long-term storage by the delivery company due to customer's absence

Furthermore, if you are unable to receive the product within the storage period of the delivery company after the product has been shipped, the product will be returned to our company. Please note that in such cases, we cannot process a refund. If you wish for re-delivery, an additional shipping fee will be charged.