Store name
POTO Online Shop


Store URL
https://herocompany.jp/


Distributor
Hiro Company Ltd.


Address : 5F Type Building, 4-5-2 Nihonbashi Honkokucho, Chuo-ku, Tokyo 103-0021


representative
Representative Director: Hiroshi Takuma


inquiry
sales@herocompany.jp


Sales price
*Sales prices include consumption tax.


Explanation of fees other than the product price
・Consumption tax/Shipping fee
Shipping is free for purchases of 10,000 yen (tax included) or more per order.
For each order, if your purchase amount is less than 10,000 yen (tax included), shipping costs will be 550 yen (tax included), and 1,100 yen (tax included) for Hokkaido and Okinawa.


Payment method and payment deadline
Credit card payments (VISA / MASTER / AMEX / JCB), Google Pay, and Apple Pay are accepted.

Payment will be confirmed when the product order is completed.
(Credit card payment: due date specified by each credit card company)


Product delivery time <br/>Products will be shipped within 5 business days after payment confirmation.
If your order is placed on a Saturday, Sunday, public holiday, or during a long holiday (such as New Year's or Obon), your order will be shipped on the next business day.


Returns and Exchanges
As a general rule, we cannot accept returns or exchanges due to customer convenience.

[Product defects/damage during delivery]
We take every precaution to ensure the quality of our products, but in the unlikely event that a product is defective or damaged during delivery, we will accept an exchange or return if you contact us within 7 days of receiving the product.
In addition, we will cover the return shipping costs for returns or exchanges due to reasons on our part, such as damage or delivery errors.
Returns of products after delivery will only be accepted if the product is defective or if the product you received is different from the product you ordered.

[When returns or exchanges cannot be accepted]
1. Products that have been used even once
2. Products that have been damaged or soiled through customer fault
3. Products that have been delivered more than 8 days ago
4. Quality deterioration due to long-term storage at the delivery company while the customer is absent

In addition, if you do not receive the product within the delivery company's storage period after the product has been shipped, the product will be returned to us. Please note that we will not be able to provide a refund in this case. If you wish to have the product re-shipped, additional shipping fees will be charged.